Ask for more staff seats or a feature
Use the Talk to sales form on the Plan and billing page to ask for more staff seats or a feature, and free seats yourself by deactivating staff.
When you reach a limit, X stops the action and tells you, for example when you add or import more staff than your seats allow.
Ask our team
- Go to Plan and billing.
- Under Talk to sales, write what you need in the message box, for example "40 more staff seats".
- Select Request a call back.
The page says "Thank you. Our team will contact you soon." We call or write back to set up the change.
Free seats yourself
Deactivate staff who have left. Their records stay, and their seat is freed. See Deactivate and reactivate staff.
Related articles
Your plan during the free beta
What the Plan and billing page shows: your plan, staff seats used and left, what is included, the price with GST, and how a plan is paid for.
Deactivate and reactivate staff
Deactivate a staff member who has left to free their seat while keeping every record, and reactivate them if they come back.
Add a staff member
Choose the staff type, fill in the profile, employment, statutory and bank details, and save a new staff member in X.
Still need help?
Write to us with your business name and what you were trying to do. We answer by email.